FAQs
FAQs
Rewards
How do I spend my Biscuits?
When can I spend my Biscuits?
Do I have to use my reward voucher immediately after purchasing it?
Why do some vouchers disappear from my Wallet?
Why can’t I spend my Biscuits?
How do I remove used vouchers from my Wallet?
Why is my gift card or voucher not working?
What should I do if there's a problem redeeming my voucher?
Can I get my Biscuits back if I delete my account?
Is Biscuit safe to use?
Activity Tracking
How is my dog’s recommended daily activity goal determined?
How do I record an activity?
Why aren’t my walks recording correctly?
How do I meet my daily activity goal?
Can other activities besides walking contribute to my dog's daily activity goal?
How do I change my GPS settings?
Can I change my dog’s activity time to be lower?
Can I regain missing Biscuits from a failed walk?
Can I record walks for multiple dogs at the same time?
Does Biscuit integrate with other wearables?
Can I share my account with my family?
Quests
What is Quests?
How does Quests work?
Marketing preferences
How do I select which emails I want to receive from you?
How do I disable push notifications from the Biscuit app?
Update account details
My dog’s details are incorrect in the app, how do I update them?
How do I edit my email address?
Microchip badge
Why should I complete the Microchip badge?
How will my data be used?
How many Biscuits do I get for completing the Microchip Badge?
How do I complete the Microchip Badge?
How do I find my dog’s microchip number?
What if I don't know my dog's microchip number?
How do I get my dog microchipped?
Why has my account been suspended (cannot log into the app/spend Biscuits)?
Why is my dog’s microchip number unverified?
Refer a friend
How do I recommend a friend in the Biscuit app?
Do I get Biscuits for referring a friend?
Waggel Customer
How do I link my Waggel policy to Biscuit?
Can I link my Waggel Insurance policy to Biscuit after registering?
How do I get the 1,000 Biscuits through Waggel insurance?
What is Biscuit Plus?
What are the benefits of Biscuit Plus?
How do I sign up for Biscuit Plus?
How much does Biscuit Plus cost?
Can I switch between monthly and annual plans?
What happens if I cancel Biscuit Plus?
How do I cancel my Biscuit Plus subscription?
Can I upgrade only one pet to Biscuit Plus?
How do I know if my pet is on Biscuit Plus?
Is Biscuit Plus included with insurance?
Still stuck?
Rewards
How do I spend my Biscuits?
When can I spend my Biscuits?
Do I have to use my reward voucher immediately after purchasing it?
Why do some vouchers disappear from my Wallet?
Why can’t I spend my Biscuits?
How do I remove used vouchers from my Wallet?
Why is my gift card or voucher not working?
What should I do if there's a problem redeeming my voucher?
Can I get my Biscuits back if I delete my account?
Is Biscuit safe to use?
Activity Tracking
How is my dog’s recommended daily activity goal determined?
How do I record an activity?
Why aren’t my walks recording correctly?
How do I meet my daily activity goal?
Can other activities besides walking contribute to my dog's daily activity goal?
How do I change my GPS settings?
Can I change my dog’s activity time to be lower?
Can I regain missing Biscuits from a failed walk?
Can I record walks for multiple dogs at the same time?
Does Biscuit integrate with other wearables?
Can I share my account with my family?
Quests
What is Quests?
How does Quests work?
Marketing preferences
How do I select which emails I want to receive from you?
How do I disable push notifications from the Biscuit app?
Update account details
My dog’s details are incorrect in the app, how do I update them?
How do I edit my email address?
Microchip badge
Why should I complete the Microchip badge?
How will my data be used?
How many Biscuits do I get for completing the Microchip Badge?
How do I complete the Microchip Badge?
How do I find my dog’s microchip number?
What if I don't know my dog's microchip number?
How do I get my dog microchipped?
Why has my account been suspended (cannot log into the app/spend Biscuits)?
Why is my dog’s microchip number unverified?
Refer a friend
How do I recommend a friend in the Biscuit app?
Do I get Biscuits for referring a friend?
Waggel Customer
How do I link my Waggel policy to Biscuit?
Can I link my Waggel Insurance policy to Biscuit after registering?
How do I get the 1,000 Biscuits through Waggel insurance?
What is Biscuit Plus?
What are the benefits of Biscuit Plus?
How do I sign up for Biscuit Plus?
How much does Biscuit Plus cost?
Can I switch between monthly and annual plans?
What happens if I cancel Biscuit Plus?
How do I cancel my Biscuit Plus subscription?
Can I upgrade only one pet to Biscuit Plus?
How do I know if my pet is on Biscuit Plus?
Is Biscuit Plus included with insurance?
Still stuck?